Papercups is a GDPR compliant Intercom alternative
Information Collected and Stored
To help our customers debug issues we track the following automatically:
Current page URL: We track current URL through
location.hrefproperty. This helps with debugging issues when a user is on the page
Browser: We track browser through
user_agentto help debug browser compatibility issues
Browser version: We track browser version through
user_agentagain for debugging purposes
Screen height/width: We track screen width and height to help debug any rendering issues
Timezone: We track time zone through
DateTimeFormat().resolvedOptions().timeZoneto help schedule calls with your customers
For more information about our chatwidget collection you can read our source code here.
Optional Information Collected
Customer metadata: We store any metadata you send in to our
customersparameter in the chat widget
Story Time/Live view is a live screen sharing plugin where you can help your customers debug their issue with the website. This is an optional plugin where you can install on your website separately. This feature is purely for live streaming purposes and we don't store any of the sessions.
Here is our soruce code for Story Time/Live View
We don't use any cookies on our chat widget so you don't need to add a cookie banner to your website if you use our chat widget. We use local browser storage so that nothing leaves their machine and isn't tracked across websites. The biggest limitation with this is we can't track across any domain. For example if your user has a conversation from
app.yoursite.comand then moves to
yoursite.comwe won't be able to track the conversation unless they provide their email.
Hosted in the EU
All of the data we track and store is secured and encrypted in servers in EU (Frankfurt). This makes sure that your customer data is being covered by the EU's data privacy and privacy laws
At Papercups we believe you own your website's data and that it should be easily portable. We take data privacy and ownership very seriously and that is why we offer a self hosted version of our software so you can manage and maintain absolute control over your data.
Papercups is an open source live customer chat tool. Our source code is available and accessible to everyone. This way you can verify our actions yourself and don't have to take our word for it